Help & Support

Frequently asked questions

General FAQ

The list below is of common questions you may have regarding the training.

  • How do I access the training?

    1. Use your username and password to login to the site.
    2. Select 'My Training'.
    3. Click on the course title to begin.
    4. Use the 'Next' and 'Previous' buttons to navigate the course.
  • How do I save my progress?

    The Learning Management System automatically saves your progress for you. You can log off or close the window at anytime during your training.
  • How do other employees access the training?

    Each person who needs to do the training must login with a unique username and password. The subscription owner is able to create additional usernames and passwords using the Learning Management System and their account.
  • How do I change my password or details?

    1. First, make sure you have logged in.
    2. Select 'My Account' from the main menu.
    3. Enter your details into the form.
    4. Click 'Save Changes' to update the record.
  • How do I find out my password if I've forgotten it?

    Just click the 'Forgotten Password' link on the home page where you will be prompted to enter your username. Your password will be emailed to you.